Start Your Own Call Center Business

Call center businesses are mushrooming anywhere. This means that you can also start your own call center business and then make it big! Learn more on its easy start-up.

Investing in a call center business can be one of the most lucrative businesses that you can have. With so many companies needing staff for customer hotline and other kinds of phone-in support, you will never run out of good paying clients.

To start your own call center business, you need to have a mentor for the business, a business plan, and of course, the right amount of capital.

The first major step that we have to accomplish is to make an intensive research about this industry. The fastest and widest source that you can use is the Internet. You can also visit your local libraries and research centers about the call center business. Knowing more from the existing call center owners can also become very helpful. You can either choose an in-house call center or an outsourced one. In-house means you can provide your service with one company but outsourcing will allow you to cater to different companies who needs your services. Make a research about the regulations and the licenses that you have to abide with. You can also include the prices of the equipments that you will use to make early comparisons.

After your research, you can now make an outlined plan in starting up your business. Try to evaluate what you have research and consider every fact while you plan for the business. By doing so, you can also choose what type of setting will fit your company. You must define your strategies and the productivity measures that you will apply. It can be some measures on how to give excellent customer service, quick but quality troubleshooting techniques, empathy, and other factors needed for call center agents and heads. You can also include in the plan negotiating with companies that will monitor the quality of calls that your company staff will make. Choosing a business mentor is advisable. You can seek the advice of the counselors that guides small businesses and entrepreneurs. After you have carefully planned the business and you have already chosen a good location then you can now start looking for long-term clients.

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The final step before you can start your operations is to set up the company. The best way to advertise is to set up a website. But this should be done after you have already obtained the needed licenses and permits for your business. Through websites, you can do job hiring, negotiations from prospective clients, and showcasing your company services.

Next, obtain and install your needed equipments. Make sure that the Internet and telephone services are of good quality and already secured. High-skilled technicians should be present at all times in case there are technical troubles. Hire trained agents and other staff. If all are set in place then you can now start operations.

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1064 Comments

  • asmita senapati said on May 2, 2010
    I want to start a call centre from chinchwad(pune). will u help me?
  • sandeep said on May 29, 2010
    Hi, I have my own DSA for Loan Product from various Bank & Private Finance. So, I have to start my call center for generate new business in ulhasnagar City Thane State Maharashtra
  • SUJIT SULTANIA said on July 7, 2010
    want start bpo, own call center at raniganj dt burdwan pin 713358
  • PARTHA PRATIM GHATAK said on July 11, 2010
    I like to start my own DSA for Loan products in Kolkata / Asansol. Require guidance from your end
  • Shrikant said on August 2, 2010
    I want to start a call center. Will u help me in this ?
  • Abhisake Roy Chowdhury said on August 20, 2010
    Want start Own Call Center Business, own call center at Katwa, burdwan, W.B.
  • Mervin Ibanag said on September 27, 2010
    To whom it may concern, I lived in the U.S.A over 27yr and now I reside in my birth place(Philippines)I want to start a small call center here. How do I get contracts with companies to be my clients ? Where do I find them? which is better for me to start in-house or outsourcing ? Thank you for your time /God Bless!
  • kavya said on September 28, 2010
    dear all, here, in hindupur (A.P) im planning to start up my own call centre please let me know haw can i approach with the companies as well as with the people reply me as soon as possible
  • Prashant Kanwar said on September 29, 2010
    i want to start a call center, at present i am doing job and i have 9.9 year exp. Please confirm the formalities of starting a call center business
  • senthil kumar said on December 13, 2010
    contact me at mailfrontline@yahoo.com for more details if you want to start a call centre with low investment.
  • Pennyja,s said on January 7, 2011
    Youngsville, NC I would like to start my own call center from home. Can anyone help me on what I need to do.
  • richa parekh said on January 9, 2011
    want to start my own call center, what is best opportunity
  • kedar bogaonkar said on January 16, 2011
    hi,i want to start my own call center please help me.my mob:9270377063. add;-kedar borgaonkar at post yusuf wadgaon taluka-kaij dist-beed.maharashtra..
  • yaseen said on January 23, 2011
    Hi folks,i am Yaseen ,consultant for call centers setup ,projects, and technical requirements . I am serving the industry for the last 4 years .feel free 2 call me for your requirements @07396050718.
  • Moin said on January 25, 2011
    hi, there i am from Pakistan. I just wanna do some call center business and dont know anything how i get some project to start it. need some suggestion in this regard reply me on my mail ASAP
  • Rancher said on February 6, 2011
    Hello Everyone! I wish to start a call center business but I need more details on how. I already have 20 sets of computers with high-speed internet connection. Telephone is still to be applied for, and headset will also be purchase yet. What I need is some advices on how to start and where to find clients. Please email me with your advices. Thank you!
  • RAHAT ALI said on February 6, 2011
    HI I WANT TO START MY OWN OUTBOUND CENTER,I HAVE GOT MORE THEN 4 YEARS EXPERIENCE. MY NUMBER IS.........08307178555
  • Nikoli said on February 8, 2011
    Location: NYC. Just give possible connection on how to get contacts of possible call center clients.
  • JOSEPH said on February 14, 2011
    HELLO EVERY, am very much interested to start my own call center but am not getting clients to give a business..please free to reach me on +919052929583..
  • Infosyst said on February 21, 2011
    Hi Gents, I want to start a call center business in Kolkata. I am looking for more details about how to start how much investment require any training course and where to find clients. Please email info.infosyst@gamil.com with your advices. Thank you!
  • Neha said on February 25, 2011
    HI! This is Neha. Me & my hubby really wants to start call centre. But we didn't find clients for the same. Pls help us . My no. 9673139096.
  • Raghunath expert adviser said on February 26, 2011
    @Neha, call center is a large size business. If you don't have prior experience and don't have any leads already then try to have some real experience first. It can be from any BPO or joining some courses provided by local couching centers. You can later start accordingly, it means if you have bigger investment then your leads will come from different places like from your website, B2B leads, referrals, etc. If you are small then look for leads from forums, craigslist, guru.com, dice.com, freelancer.com.

    Raghunath Natarajan
    Startup Biz Hub - Advisor (Staff)

  • Mohamed Khairy said on April 20, 2011
    If anyone wants to outsource call center in Egypt with powerful quality and very low prices, just send to this mail... Tele.soft2011@gmail.com
  • Arun Bara beginner adviser said on May 9, 2011
    Hi All, I am from Mumbai and into ITeS consultancy business for more than 6 years now. I can provide consultancy to new setups or who wants to start a call center. My method is very constructive and will provide you step by step guidance. In addition I not only help in setting up the centers but also help centers in client procurement directly. In conjunction to the call center, I also have business plans to set up business globally, this will bring early BEP as the production will happen from India as it is financially viable destination for ITeS. Regards, Arun Bara. 9769430596 arun@arseniusskillcapital.com

    arun@arseniusskillcapital.com

  • Mehdi Borji said on May 18, 2011
    Call me guys for any assistance to start up a call center. got a experience of 8 years core in International call centre. Call me on 9049083818.
  • Ernest Moses said on June 2, 2011
    Want to start a International Call Center in Miami, Florida USA. Can you help? Interested in a Hospital supply & equipment business in Miami, Florida USA. Can you help? Thanks for your service!
  • HELAL MALLICK said on June 10, 2011
    HI I WANT to start call center in kolkatta and patna ..will it be feasible
  • sachin k rana said on June 22, 2011
    hi, this is sachin , and we want setup our own bpo,like dsa, outbond,chat, bankend, inbound, so plz reply me on 9899235048
  • mashudu said on June 23, 2011
    PLEASE HELP I WANT TO START A CALL CENTRE I have 6 YEARS OF EXPERIENCE I'M IN JOHANNESBURG GAUTENG PLEASE CALL ME @ 0742742746 OR EMAIL ME ON mashudulucky74@gmail.com
  • kushal parmar said on July 7, 2011
    We are Call Center Consulting Firm, we provide end-end call center setup consultancy, also we provide the projects/campaigns for your call center. Not just setup, we assist in running the business successfully. We have various engagement models that will suit your requirements. Contact us to know more - kushal@ethoughts.in
  • Huri Calderon said on July 12, 2011
    Hi, I would like to start a call center in The Republic of Panama. City: Aguadulce; Province of Cocle; Rep. of Panama.
  • kushal parmar said on July 14, 2011
    @Huri Calderon: Please provide your mail id & contact details, so that we can discuss.
  • mpho said on July 22, 2011
    I have registered a call centre company.I need assistance with finance and setting up a call centre. Mpho South Africa
  • Shetty said on August 15, 2011
    Hi, I am interested to start call center project. But I have no experience in this project.I have my own office space in commercial complex in Bangalore city.( nearly 380 Sq.ft 2nd Floor).If your terms/ conditions are good then, I will try with this business initially minimum seat. Kindly reply.
  • MAIHURSA BORO said on August 23, 2011
    Hi, i want to set up a call centre. Can anyone plz help me. India, Meghalaya, Shillong. maihursaboro@yahoo.co.in
  • sk imran said on September 5, 2011
    I want to start a small call center business in kolkata. it would be a 30-40 member call center. I'm searching one good person in kolkata who help me to start of this call center business.i have 4000 sf areas and no finance problem. email imran.tokyopvcproduct.sk@gmail.com
  • Gufran ahmed said on September 10, 2011
    hi i want to know that how much capital is required for an eight seater domestic inbound cloud computing based call centre in kolkata. please help as i have a complete business plan to execute but want information about setting up my call centre. would be grateful for your kind help. Thanks & regards. Gufran Ahmed +91 9911266830
  • Aasif Zarii said on October 31, 2011
    I am interested in starting call center in Ratnagiri city of Maharashtra.. i need to know details of investment and also the procedure to start such center..
  • arvind thakur said on November 10, 2011
    i want to start a call center in islampur sub divisional town district uttar dinajpuri in west bengal state. guide me about the investment.
  • Asim Basak said on December 7, 2011
    Hi I have 1500 sqft commercial office space including few computers, internet, want to start a call centre business office at Kalyani, West Bengal, If any person wish to doing BPO business with the experience, we can do the JV. please call 9830016724 or email at asimbasak.basak@gmail.com
  • Sanjay said on December 11, 2011
    Hi, I have 900sqft of commercial office space in Bangalore and i have also worked in call center . Now i want to start my own call center , can you please help me ?? I am planing for Domestic/ Intl call center ..how to start is THE Q? mirage200523@rediffmail.com
  • Victoria Queen Dikgobo said on December 19, 2011
    Hi, I would like to start a call centre in Gaborone Botswana. I am an HR Practitioner have no experience in running a call centre. How can you help me? A call centre franchise will be a good idea at this point
  • Jerrod said on December 26, 2011
    I want to start my own call center. I have the building, computers/telephones. Where do I find the clients?
  • omvir yadav said on January 3, 2012
    hi ! i want to start call centre in my home town location rewari (haryana) NCR. question is to whom i have to contact. get me some contact list. or tell steps to reach over there. kindly tell me on 09812071727. thanks & regards omvir yadav
  • cutie,sam said on January 19, 2012
    Hi,people who are looking for a client may contact me asap for 20 seater International out bound process for pune location. @sam.lhouvum@gmail.com
  • khuram said on January 31, 2012
    i want to start my call .pls help wt kind of center i will start .if any body want to give project of call center he also contact as khuramali2006@yahoo.com
  • wasim said on February 8, 2012
    We have a fair office space at the heart of the city in Bangalore. Thinking of setting up a BPO, if u have any process to be outsourced then contact us 9845009942.
  • todor said on February 16, 2012
    Dear Sirs I am from Bulgaria Europe and I am looking for a partner to open together a call center. Bulgaria is a very good destination for call centers. There is a young people with excellent foreign languages and a monthly salary from 200 to 500 euro. I am looking for a co-partner with only one project Others I will find here. t.bogdanov@dir.bg
  • ROHIT GUPTA said on February 25, 2012
    dear sir, i have 10 seater currently 5 machine installed at kolkata baguiati near joramandir in a market complex fully furnished. i need person to start call center from here. plz contact on 9836707882
  • pradeep reddy said on March 12, 2012
    hi this is pradeep,i finished my MBA from uk,i like to start call center in hyderabad, how we can get clients ,could anyone help me with this please
  • roshan said on March 16, 2012
    I am going to start a call center in Sri Lanka. If foreign company want to outsource your work through call center please write my email. roshanin76@yahoo.com
  • Jacquelyn McDonald said on March 22, 2012
    Hi, want to start a call center in my home located in Lynchbur, SC. I have office space in my home, does anyone work to be outsourced. Please contact me at my email jackiemcdonald@ftc-i.net. Please help me with details and procedure to get started. Thanking you in advance.
  • kundan Singh said on March 23, 2012
    I WANT TO START CALL CENTRE /DSA/FRANCHISE OF ANY COMPANY. I BASED AT DELHI AND HAVING OFFICE ON PRIME LOCATION PLEASE CALL ME ON TELEPHONE NO 9910326561 kundan240574@gmail.com
  • Amarnath shastri said on April 1, 2012
    Hi I want to start my own call center in gulbarga (Karnataka). I have a office place with well infrastructure with systems. I had done MBA specialization in IT , I have 5 years experience in IT industries and completed the professional certification in networking MCSE, CCNA, CCNP, ITIL-V3, does anyone work to be outsourced. Please contact me at my email amarnathshastri@gmail.com. Please help me with details and procedure to get started. Thanking you in advance.
  • Nitin said on April 16, 2012
    I'm already running a international KPO, but now looking for some good domestic projects. I belongs to Bahadurgarh (Haryana). Let me know if u have any good domestic project..... my mail id is gautamatnet@gmail.com, u can also contact to me on this number: +919813643224
  • pankaj said on May 2, 2012
    Hello My name is pankaj from mumbai I have australian process without upfront directly from the client. I am looking for companies for joint venture for same. If interested pls feel to call me. Regards Pankaj 9702226968
  • smit said on May 2, 2012
    i want to set up a call center or bpo in kolkata.how do i accomplish it
  • rodolfo said on May 11, 2012
    hello my name is rudy i have a call center already in colombia just looking for people to help me get leads.. my phone number is 786-462-2189 its a us number .. thank you
  • nishant said on May 13, 2012
    @arun bara i want to start international call center in chandigarh but don't have any idea where to start, how much will it cost. Please help me out
  • prince said on May 15, 2012
    hi this side prince from delhi. I have a space for call center for night shifts of 70 seater with ac facility. i want to give the space on rent. Please feel free to contact me. 9911785164
  • Deepak Badhwar said on May 26, 2012
    To whom it may concern, I lived in the Noida over 27yr,my total experience in sale process 4 yrs, So now i want to start a small call center or "DSA" here for Careers Product, How do I get contracts with companies like-Timesjobs.com to be my clients ? Where do I find them? which is better for me to start in-house or outsourcing ? Contact me on +91 8860602305 ASAP.
  • Ajoy said on May 28, 2012
    This is ajoy, a successful businessman, in order to diversify further, i have decided to set up a bpo in kolkata. Anybody who has vast experience, with a zeal to work , and earn, avoiding shortcut and easy way to climb up the ladder, may write in confidence. People working with renowned bpo firms are welcome to join me, who can bring in experience as well. I am planning to start the bpo keeping in view, the long term investment.
  • Srinivas said on June 4, 2012
    I want to establish BPO in Bangalore and Mysore what is investment required and earning potential.
  • Arbaa z Khan said on June 4, 2012
    Hi, I want to start call center business, please let me know how i can start & run it, i have lots of sapace in kolkata, Thanks & Regards, Arbaz Khan
  • Arun said on June 5, 2012
    I am into the ITeS sector for over 15 years where in have done many business migration, mergers and acquisitions. I have many viable proposition to form a successful business. Please call me at 9911337883 or email arun@arseniusskillcapital.com. Regards, Arun Bara
  • lalit tyagi said on June 22, 2012
    hi... i m lalit tyagi a btech student .in 2011-2012 i will pass out . i want to set up a call center . can any one help me to guide for this business? and tell me the procedure of opening and invest if i have 1 computer with 24 hrs working with 1 person. and how much i can earn from that. i want to det up in hapur near a village
  • suryakanttiwari said on June 24, 2012
    i want to start my call centre, but i do not know anything about it. i have only capital. so plz help me, so that i can open it.
  • Agniva Halder said on June 28, 2012
    Hi, I am looking for investors who want to start BPO. I have complete plans for developing and running projects. Interested investors can contact me if want to develop BPO in Kolkata. Can call me at 8013204486...
  • Bhavesh solanki said on July 2, 2012
    I lived in the Mumbai over 22yr,my total experience in sale process 7 yrs, So now i want to start a small call center or "DSA" here for sales product through out bond call canter, How do I get contracts with companies like- Timesjobs.com to be my clients ? Where do I find them? which is better for me to start in-house or outsourcing ? cal me 8082123452
  • Talisha Johnson said on July 3, 2012
    I own Johnson Staffing Service located in Roanoke Va. We specialize in extra ordinary customer service looking for new leads. If you or anyone you know have new customer service projects we will more than happy to serve. Call me at 547386087 or my business partner Jermaine Johnson at 5407933405. Thanks
  • Ritesh said on July 4, 2012
    i want to start inbond call center in noida, please suggest the name of consultant who help up to setup the call center.
  • Manishankar Vakta said on July 21, 2012
    Hi, I have a call canter in Bangladesh. But I need good client for this ... can you help me????
  • Shesadri Chatterjee said on July 27, 2012
    I am Shesadri, i have some experience in data entry outsource related W B Govt. I have an agency for RSBY smart card Photo taking under a reputed TPA for Bankura District. There are 45 data operators work with me for various project. I want to set up a BPO , please help .
  • sam said on July 30, 2012
    i am Sam, i have capital to invest in start-up call centers. i am willing to invest in small scale call center first before going big. anyone with experience and a project in mind, please feel free to contact me: eboyz_s@yahoo.com
  • TVSR Anjaneyulu said on August 3, 2012
    i want to start my own call centre. how to proceed. please give me idea.
  • Jyoti Sharma said on August 4, 2012
    Hello, I am looking for start up a call center / DSA in Delhi. I am willing to invest in small scale call center initially, and afterwards will expand accordingly. So, anyone having knowledge or experience or any project in mind, then you may contact on jyoti_sharma2@yahoo.com
  • rishav sinha said on August 4, 2012
    hello i want to know everything relating to set up bpo call centre give me all required details like license, permits, investment, contracts and legal formalities.
  • Gracie said on August 6, 2012
    Hi, I want to set up a small call center of 5 -10 seater in Thane. Anybody who can give me on more details on how to go about starting it is most welcome. Please email me on my email address asap. Regards, Gracie. My email address is always4buyers@gmail.com
  • Arvind Joshi said on August 8, 2012
    Hi I want to start a call center in Gotan sub divisional town district- Nagour in Rajasthan state. Guide me about the investment. sidhulion.joshi525@gmail.com 09462077173
  • teewi said on August 10, 2012
    hi everyone! I am Teewi from Philippines. I am currently working in a real estate business. Our company will be selling an office space here in Global City Taguig, the fastest growing city in the metro. This is the first time that we'll be selling it instead of having it leased. I was thinking that you guys might be interested to buy a space here in the Philippines to start up your business, since, BPO's here are all growing. You can reply with your contact number or email address for more information. Thank you!
  • kiran said on August 11, 2012
    Hai guy's am from Banglure, see am working as HR Recruiter. I have idea But I dnt no More idea How to get a more candidates, if u have idea are Data Base Pls Contact me@08951741470. My Mail Id Kirankumar13579@gmail.com
  • faraz arif said on August 11, 2012
    hi i am in lahore Pakistan. i am having an eight seater call center and running my own campaign. I am looking for some more projects to expand. I have a contact in Miami, FL interested in helping me find a client. but we are not sure how to start it. can any one just guide us where and how to start... engine3.seo@gmail.com
  • manjunath said on August 11, 2012
    hi frends im from bangalore im interested in starting bpo and i dnt have any idea of these bussiness ,pls tell me the details like minium investment and about lincense ,permits and to whom i should contact to get projects and hiring employees,so friends pls reply im waiting for your replies thank u @@@manjunath@@@
  • Sirisha said on August 17, 2012
    We have a 16 seat furnished call center setup for rent in kolkata .If you are interested do mail me. my mail id is sirisha.ivaturi09@gmail.com
  • Partha Roy Chowdhury said on August 18, 2012
    Hi, I am Partha form Kolkata. I want to have a outbound or inbound international call center in kolkata, behala.. plz help me to start the process... mail me to partharoy535@gmail.com...
  • hemant kumar said on August 19, 2012
    hi..i want to open an inbound call center of 5 to 10 seaters..so plzz help to start the process and help me get project..my number is 7827345819.my id is princehemant4u@gmail.com
  • TANVEER MANSOORI said on August 19, 2012
    @ALL This is TANVEER MANSOORI from MUMBAI. people who are looking for a client .I have good proposal for u I am running a business in Health care.I want serious people who can really sell my product and grow my business because health industry is growing very fast all are looking for good health. If anyone interested then contact me:tanveermansuri@gmail.com with ur detail.
  • Er.Gautam sharma said on August 20, 2012
    helloo....i want to open an inbound call center of 5-10 seater in kota (rajasthan). so plz suggest me what is required to open it. so plz help me to start the new project. my no is...07742371604.my name is gautam sharma. my id is gautampreet.21@gmail.com.
  • himanshu Sinha said on August 22, 2012
    Hi me n my wife are working in a Bpo n have 7 years of experience. We want to start our own domestic or international call centre in Lucknow, can any one help us on this, pls write me himanshu.durgamaa@gmail.com thx
  • adnan said on August 23, 2012
    hi this is ade from pk can anybody guide me about the whole process of call centre business and also give me details specifically of how to make a contract with foreign companies to start a business my cell 0313-5335737 email.adnanajmal98@yahoo.com
  • Sagar Nanaware said on August 24, 2012
    Hi I have 2300 sqft commercial office space including few computers, internet, want to start a inbound call centre business office at Balajinagar, pune-43. so if any project or process concept please contact with me sagarfinancial5@gmail.com. 8087399994
  • mahaboob said on August 24, 2012
    dears, I would like to start a new BPO in kerala India and I have the complete project report and overseas contact also. And i am looking for genuine investors for the project. for 1 lakh rupees the return will be 3000 Rs per month. the contract firstly for one year and then extends. those wiling to invest please contact mahaboob.ard@gmail.com
  • Kiran Keshatwar said on August 25, 2012
    Hello I have 600 Sq. Ft office space with 15 computers. want to give this office on rent to BPO/project or any other processes. u can fix more 10 computers in this space. Those who r interested call me on 9890299417. Office address : yashonandan, Kulashree Society No.1, Karvenagar, Pune 52. ( Maharashtra )
  • s. das said on August 27, 2012
    HI, I'M ASSISTANT MANAGER OF A LEADING BPO AND ITES COMPANY LOCATED IN NOIDA AND KOLKATA, NOW IM IN KOLKATA AND LOOKING FOR AN INVESTOR WHO CAN INVEST AT LEAST 10 - 15 LACS FOR BPO/CALL CENTER.....ROI 150-200%. I HAVE CLIENTS(DIRECT-USA, CANADA, UK). MANPOWER, PLANING AND OTHER STAFF. I'M ONLY LOOKING FOR A PARTNER/INVESTOR. CONTACT SOON. EMAIL:sincelink@hotmail.com, skype:sincelink, ph no-9051192582, 9339587298.
  • Rohit Chawla said on August 27, 2012
    hi guys, my name is rohit & i want to start a call centre in gurgaon. But i don't have any knowledge. Can any one please guide me regarding the same . I want to start with 20 seats. Capital & procedure. My number is 9873648715 & email : rohitchawla111@gmail.com.
  • raj said on August 27, 2012
    hi! I have customer lists along with phone numbers for any stream of business specially banking, insurance, money market, telemarketing etc and i charge for them. if anyone is interested to expand their business can contact me at 9593901586
  • rishav jha said on August 28, 2012
    i want to set my own bpo call centre office in kolkata if u can then help me out. email -rishschool@gmail.com cont no 9674603439
  • sonya said on August 31, 2012
    i have projects for call centers. inbound and outbound. anybody interested let me know. Sonya886@gmail.com
  • praveen goyal said on September 1, 2012
    hi, sir i am situated in odisha rourkela. i am very much interested in opening a domestic call centre at my place. so, sir i would like to get your idea .
  • Praj said on September 2, 2012
    Hi, This is Praj from Bangalore. I am interested in starting a domestic call center 30 to 50 seats in the beginning. I have ready clients with me. I am looking for a party in Bangalore with office space with computers & telephone as partner in the business. Ready to share profits. I would require the office by end of November. If any body interested pls reply to medicalkk@rocketmail.com

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