Tips for Debt Collectors
Debt collecting is the process of collecting dues, what is owed or more simply put, debt. It is not always easy to claim payment from those that owe money and therefore debt collection has resorted to be not only difficult, but sometimes abusive.
Debt collectors should remember that though it is essential to collect what is due, the consumer that is legally bound is still entitled to respect and courtesy.
It is not always easy to collect money from those that owe debt. The key factor to this is to be a very persuasive and influential. Keeping people away from an aggressive state is crucial yet sometimes cannot be avoided. Always remember to stick to the facts and provide all legal documentation to support your claims. This only counts however for face to face encounters. Most debt collectors nowadays, collect through phone, wherein the customer pays through online banking.
When collecting debt, first the debt collector must inform the customer of his amount due, and all the aspects of the financial agreement that took place. After which both sides should come to an agreement of how this debt is to be paid by the customer. The approval of alternative payment depends on the judgment of the debt collecting agency, and should be discussed and agreed upon in legal counsel.
Depending on how many times the customer has been contacted, there may be an extension or grace period to provide the customer with extra time to settle his or her debts. It is always important to document every attempt to claim debt, as well as any agreement that has been discussed. These will all serve as evidence that the debtor has indeed been briefed, especially regarding possible consequences that may take place if the debt has not been settled within the agreed period of time.
Many times over, the customer will try to escape the debt by relocating. This serves true even for those that claim that they will pay on time. So debt collectors should not underestimate their customers. It is important to investigate on the customer, especially regarding his or her residence. Debt collection often times works hand in hand with security agencies or private investigators when worse comes to worse. It may not always be the case, however is should not be a neglected possibility as well.
Even if this is a case it is still important to keep this information confidential, and should only be used for security purposes with regards to the agency. The customer is still entitled to his or her privacy and any exploit on such should be avoided.
One should also consider the time of contact. It should be at a convenient hour and not at one that may disrupt the customers work or obligations. This is true at the early stages of collecting debts since the debt collector is entitled to be more lenient. During the course of time however the customer may no longer be entitled to such graces.
Verbal assault is one thing, but physical assault or harassment must NEVER be implemented by debt collectors. If things are not settled and the debt has not been collected after all the agreements and time frame then it is time to involve the authorities and legal counsel to intervene. The debt collector must not by any mean implicit harm to the customer. Therefore PATIENCE and SELF CONTROL is an ultimate necessity in this profession. Always state your claims firmly and inform the customer of the consequences that may take place if the agreements are not met. Avoid threatening or implementing physical or verbal assaults.
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