How to Say Thank You in Business

If you want to maintain a successful business, you should never overlook a very important aspect – saying thank you. There are many opportunities to do this. Make sure that you tell your employees that they should be courteous and smile all the time.

Below are instances where you and your employees can say the magic words.

The customers are the lifeblood of the business. Without them, you will find it hard to earn profits. Because of this, it is important that you say thank you to customers. You need to have efficient salespeople. There are various ways to do this and is often overlooked in the business setting. If you can do this regularly, you can build good will and you can increase your customer base. People love business with staffs that show care for their needs. As a business owner, you should tell your employees to be considerate and always thank customers.

Saying Thank You in Business

Every day, the business gets clients. You can include the word ‘thank you’ in your postcard, letterhead, and in personalized cards. It doesn’t matter if you need to repeat is everyday. Besides, your customers took the time to do business with and the least you can do is say the magic word. When customers give compliments, it is another opportunity to utter these two words. In the business world, very few customers give compliments and you should be very thankful. There are times when clients offer to give suggestions or comments. In this case, you should also say thank you because their comments are valuable. You can use the suggestions to make your services better.

It can be hard to convince clients to get out of their ‘comfort zone’. Just in case one of your clients tried what you have something to offer, you should say thank you. This means that you have gained their trust and confidence. To make sure that your customers would refer you to other clients, you have to give them only the best. Word of mouth advertising is really powerful and once you get recommended, you should never forget to thank the person who recommended the business.

There are times when you are not able to attend to the needs of customers instantly. It is vital that you thank the patient and impatient ones. Always bear in mind that you can’t please everybody. Even if others said no, there is no reason to get mad. You have to keep the lines open so that they will feel comfortable to try out your products or services. Always keep a smile on your face. Your salespeople should also maintain service with a smile. It’s much easier for customers to approach the business if the staffs are smiling. This creates a welcoming and relaxing atmosphere. Thank you is a two-word phrase that you should not forget when running a successful business.

1 Comment

  • Kristen said on December 7, 2010
    "There are times when you are not able to attend to the needs of customers instantly. It is vital that you thank the patient and impatient ones." Exactly! Thanking both the customers that are patient and those that aren't is the best way to go. Often businesses only pay attention to those customers who are complaining. A handwritten thank you note is always a nice touch. For busy sales and marketing people who don't have time, they can use handwritten thank you note services like ThankThank Notes or That's Gratitude.


    (All the above fields are required.)